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Shipping & Returns

Shipping & Returns

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Standard Delivery:  3-6 Working Days

Use this service when you have a minimum 5 working days to your event. Its the cheapest option, but is not a tracked service.

The lead time is 2-4 working days, and delivery is normally 1-2 working days.

  l £0 - £9.99: £1.95
  l £10 - £19.99: £2.95
  l £20 - £39.99: £3.95
  l £40 - £74.99: £4.95
  l £75 & Over: FREE

 

Express Delivery:  2-3 Working Days

Use this service when you need your parcel quickly. You will receive a tracking number and parcels are guaranteed next working day subject to lead time to engrave your order. Once posted you will receive the very next day (Mon-Fri). Order before 10am.

The lead time is 1-2 working days, and delivery is next working day. 

  l £0 - £9.99: £7.95
  l £10 - £39.99: £8.95
  l £40 - £74.99: £9.95
  l £75 & Over: FREE

 

* Glass and Crystal Engraving

If you are having a glass or crystal trophy engraved onto the glass, this is subject to a 7 - 14 day leadtime no matter which delivery service you select.

  

Delivery Outside the UK (Channel Islands, Europe, Rest of World):  

Use this service when you need your parcel to be sent outside the UK. Please use our estimate on the cart to see how much your parcel will be or use our live help tool or email to confirm.

 

International Deliveries 

International tracked is a 7-10 working day delivery time and 1-2 day lead time for us to engrave and package your trophies.

International no tracking is a 7-10 working day delivery time 1-2 day lead time for us to engrave and package your trophies.

 

The only difference between the two options is that one can be tracked and the other can't.

Non tracked items are ay the buyers risk. 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

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